Refund & Cancellation Policy
Refund policy
Deposits are fully refundable if you cancel before build work begins.
Once work begins, the deposit covers completed work and is non-refundable. If Cofloz cannot deliver the agreed scope, we refund the portion of payment for work not delivered.
Monthly Care payments cover the current billing period and are not refunded for partial months.
Cancellation policy
You may cancel a project at any time by email. You will be billed only for work completed up to the cancellation date.
Monthly Care can be cancelled anytime by emailing hello@cofloz.com. Cancellation takes effect at the end of the current billing period, and no further charges are made.
How to request a refund or cancel
Email hello@cofloz.com from the address on your account with your business name and what you would like to cancel. We confirm by email, usually within one business day. Approved refunds are returned to the original payment method.
See also our Terms of Service.